General FAQ
- Can I Download Material for Offline Use?
- Can I purchase a certification now and start it later?
- How to Obtain the BTJA Certificate
- How to Obtain CPE Credits
- How to Add Certificates on LinkedIn and Credily
- Certification Physical Rewards - Delivery Fees and Customs Charges
Training Certification FAQ
- Is BTL1 Right For Me?
- BTL1 Exam Format
- Retake BTL1 Exam
- Is BTL2 Right For Me?
- CSOM vs. Other Certifications: Which One Fits You Best?
- CSOM Exam Reviews
Exam FAQ
Technical Support
- Create a Support Ticket
- We Couldn't Connect You Error
- Slow Lab Loading Speed
- "Error: You have exceeded the limit of active lab time"
- Videos Not Displaying
- Lab Login Credentials
Account
- Troubleshooting 2FA Verification Issues
- Account Deletion
- How to set up Multi-Factor Authentication (MFA)?
- Change Name on Certificate
- Change Email Address
- Change Name on Account
Payments
- Validating Military Status
- Supported Payment Methods
- Discounts
- Klarna Payment Plans
- Discounts for Students and Service Members
- Validating Student Status