Having trouble with your 2FA verification? Here are some common solutions to help you resolve issues quickly:
1. Invalid 2FA Code
Possible Reasons:
-
Code Expired:
- 2FA codes are time-sensitive and expire after a short duration.
- Solution: Request a new code and enter it promptly.
-
Incorrect Code Entry:
- Mistyped codes, extra spaces, or incorrect characters can lead to an error.
- Solution: Re-enter the code exactly as it appears in your authenticator app or email.
-
Time Synchronization Issue (for Authenticator Apps):
- Authenticator apps rely on accurate device time settings.
- Solution: Verify that your phone's date and time settings are set to “Automatic” or synced with an internet time server.
2. Authentication Device Unavailable
If you cannot access the device used to receive 2FA codes, follow these steps:
-
Backup Codes: Use one of the backup codes provided during the MFA setup to log in.
Note: Each backup code can be used only once. - Account Recovery: If you don’t have backup codes or an alternate method, contact our support team (details below).
3. Troubleshooting Common Device Issues
- App Compatibility: Outdated authenticator apps may cause issues. Ensure your authenticator app (e.g., Google Authenticator, Authy) is updated to the latest version.
Need Help?
If you encounter any issues that aren’t covered in this guide, please don’t hesitate to reach out to our support team at studentsupport@securityblue.team. We’re here to help you secure your account and ensure a smooth learning experience.