Support tickets are used to facilitate communication between students and the Student Support team.
To raise a ticket you'll need to login to our student portal at https://elearning.securityblue.team and click the chat icon in the bottom-right corner to speak with SBT Bot. You can ask your question here, and our Bot will try to give you an immediate answer. Also you raise a support ticket from there.
If you can't find what you need, ask SBT Bot to raise a support ticket and they'll guide you through the process.
Alternatively, you can email studentsupport@securityblue.team, and remember to contact us from your registered SBT eLearning email for effective resolution.
When not to Contact Support
While our support team is here to ensure a smooth experience, there are some areas where assistance cannot be provided. Please note that support does not cover:
Providing tips, clues, or assistance for any training modules, practical lab exercises, or exams. Our lab solutions are provided in the course material. If you feel stuck, click the following link to read the article: Stuck on a Certification Training Lab
Support Guidelines
To help us assist you effectively, please keep the following in mind:
- Response Time: While we strive to respond swiftly, replies may take up to 24 hours, particularly during high-demand periods. Please be patient as we will answer your ticket as soon as possible
- Sharing Information: When submitting screenshots or details, double-check that no personal or sensitive information is included.
- Peer Assistance: For quicker guidance, consider reaching out to fellow learners in our Discord community. Many have navigated similar challenges and can provide helpful advice.