Securing your account is super important with Multi-factor authentication (MFA). This feature ensures that your account, digital badges, and progress are fully protected. Setting it up is fast and easy, taking only a few minutes.
Setting Up MFA:
To enhance the security of your SBT eLearning / BTLO account, follow these steps to set up MFA:
Step 1: Install a Mobile Authenticator App
- Authenticator App such as Google Authenticator or Microsoft Authenticator
- Note: These apps are available for both Android and iOS devices.
Step 2: Enable MFA on SBT eLearning / BTLO
- Log in to your SBT eLearning / BTLO account.
- Go to the account settings
- Look for the option to enable MFA and click on it.
Step 3: Scan the QR Code
- Open the mobile authenticator app on your smartphone.
- Select the option to scan a QR code.
- Use your phone's camera to scan the QR code displayed on the SBT eLearning / BTLO website.
Step 4: Save Recovery Codes
During the setup process, you will be provided with recovery codes. It is essential to save these recovery codes in a secure location.
Note: In case you lose your authenticator or face issues with time-based codes, you can use these recovery codes to regain access to your account.
If you have lost your authenticator app or are unable to access your account due to MFA issues, follow these steps to reset MFA:
Step 1: Submit a Support Ticket
- Raise a support ticket through SBT Bot on the eLearning page or submit ticket via email to firstname.lastname@example.org.
- Explain your situation and the need to reset your MFA.
- Make sure to include the receipt ID of a certification you've purchased, which you should have received via email.
Step 2: Wait for Assistance
- Our support team will review your ticket and respond as soon as possible.