We have systems in place to allow students to highlight that they believe their exam grade is inaccurate. This flags the exam to us, and it is checked to ensure the provided grade is accurate.
BTL1 Exam Reviews
BTL1 exams are marked by our clever robotic grader. For each question within the exam bank, we've added a list of accepted answers to account for variations in format. This means that in most cases, even if your answer is slightly off, you'll still get the mark.
Students have the ability to flag an exam result for review. At this point one of our team will manually review the submitted answers against the correct answer lists to see if any questions marked as incorrect should be marked as correct instead. In some cases the score may increase, however it cannot decrease.
BTL1 exam reviews are typically completed within 5 working days, and you'll be notified via email when it has been processed. Please do not raise a support ticket for an exam review - simply mark it for review, and we'll get to it. You'll be notified via email and in our platform when the exam attempt has been reviewed. Once a review has been processed, further reviews are not possible.
BTL2 Exam Reviews
All BTL2 exams are hand-marked by a human, because of the report-based format for this assessment. This means that BTL2 exams are not eligible for a review, as a human has already determined the score to be valid based on our internal marking criteria.
Please note exams will not be manually reviewed if you fail to upload and submit an exam report within the 72-hour time period, resulting in an automatic score of 0.