How can we help you?

Encountered the error message below while using our training labs? Follow the recommended steps to address the issue:

This error is generated when the IP address you used to start the lab has changed, breaking the lab whitelisting that gives you access.

Possible Causes:

1. Dynamic IP: Your IP has changed due to your dynamic IP assigned by residential internet service providers (ISPs).

2. SSL/TLS Interception: Internet traffic interception, common in corporate networks for security monitoring, can disrupt lab connections.

Troubleshooting Steps:

1. Check IP Changes:

   • Use an online tool like WhatIsMyIP to monitor changes in your public IP address over time.

2. Terminate and Relaunch Lab:

   • Terminate the lab session and relaunch it to see if you can re-establish the connection.

3. Try Another Lab:

   • If you can connect to some labs but not others, the issue might be specific to that particular lab.

Further Assistance:

• If the problem persists, raise a support ticket.
• Include details about the troubleshooting steps taken, such as IP address changes and lab termination/relaunch results.

Don't let connectivity issues disrupt your learning experience. If challenges persist, our support team will happily to assist you—simply raise a support ticket with the provided troubleshooting information. Happy learning!