Latest Dispatch Timeline for Physical Rewards
Students waiting for their BTL1, BTL2, and CSOM physical rewards from December 2024 – early 2024 will receive a dispatch notification between February and April 2025.
- BTL1 rewards are being processed first, with shipments already underway.
- BTL2 and CSOM rewards will be expected to shipped in April/May 2025 due to the high volume of pending shipments.
- You will receive a tracking email once your package has been dispatched
Once your package has been shipped, you will receive a tracking email. If you haven’t received your rewards after the estimated timeline for your certification, please raise a support ticket, and we will investigate the issue.
Shipping & Tracking Information
We are currently using Royal Mail as our primary courier.
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Tracking is only available when handled by a local courier in your country.
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In many international cases, tracking becomes unavailable once the package leaves the UK and is handed to a partner courier.
For example: Royal Mail tracking does not apply once the parcel leaves the UK.
Rest assured, you will receive your parcel — even if tracking is not visible. If you experience delays beyond the estimated timeframe, please raise a support ticket and we’ll investigate promptly.
What Affects Delivery Times?
Physical rewards typically take 2-4 months to arrive. However, due to recent changes in our fulfilment process, we were transitioning to a new logistics provider, which has caused some downtime. Despite this, we are actively sending out batches of 400 certificates at a time to catch up on the backlog.
The estimated timeframe depends on several factors, including:
📌 Volume of recently marked exams
📦 Number of outgoing packages
🚛 Courier & postal service delays
🌐 Customs or external logistical factors
How to Claim Your Physical Reward?
Once you earn a certification, you can claim your physical rewards directly from the course homepage associated with your certification.
🙏 Thank You for Your Patience
This update comes directly from our logistics provider. We truly appreciate your understanding as we work hard to ensure you receive your well-deserved certificate.